Grafton Serco

Make a difference every day

The new state-of-the-art Clarence Correctional Centre outside of Grafton is due to open mid 2020. This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles.

Learn more about Clarence Correctional Centre and job opportunities below.

Real people, real jobs

Serco is an extraordinary company, making a positive difference to people's lives every day and will operate the new Clarence Correctional Centre.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world.

Available jobs

Click on the links below to apply.

Case Planning Officer

Location: Grafton, New South Wales AU


Job Number: 600

External Description:

Job Summary

This is an exciting and rewarding career opportunity for an Case Planning Officer. You will join Australia’s most innovative and largest correctional centre and have the opportunity to play a key position within the Serco team.

A rewarding career opportunity awaits you as an Case Planning Officer with Serco. We celebrate diversity and are committed to recruiting and retaining a diverse workforce.

The Clarence Correctional Centre is due to open in mid-2020, with a 1700 bed facility, making it the largest and most state-of-the-art correctional centre in Australia. Serco Australia has a 20 year contract to operate and maintain the centre, creating the opportunity for long-term, rewarding and secure employment with exciting career prospects in one of Australia’s most spectacular coastal and country locations.

About you

You are looking for a new exciting career or may have experience in a correctional environment. You are motivated and ready to take the opportunity. You will be working and creating a culture of openness, trust and transparency coupled with your focus on living and instilling our values, while promoting equality and removing barriers to diversity will ensure you succeed in this role. You also have strong communication skills and are respectful with a commitment and passion for the on-going rehabilitation working towards making a positive difference to the lives of the people in our care.

About the opportunity

As a Case Planning Officer you will be responsible for providing end-to-end case management of inmates to reduce their likelihood and seriousness of re-offending on release. You will play an integral role in promoting rehabilitation and reintegration, ensuring the safety and security in the centre and the community, and provide a safe and respectful environment to everyone in the centre.

You will play an integral role in assessing the risks, needs and responsivity of allocated inmates using specialist assessment tools as well as developing a case plan for inmates which addresses their identified needs. You will also be liaising the the inmates custodial case officer to ensure the plan has been implemented.

As a Case Planning Officer you will develop reintegration plans for allocated inmates in accordance with practice standard and develop effective and constructive relationships with Probation Officers to ensure coordinated transitions from prison to the community.

To be successful in this role you will

  • Relevant tertiary qualification in Criminology, Social Work, Social Sciences or relevant industry experience in a similar role.
  • Certificate IV in Correctional Practice (Case Management) (or to be completed within the first 12 months of employment)
  • Experience in case management and/or rehabilitation and reintegration practice.
  • Exposure to the Criminal Justice System or similar human services
  • Cultural awareness including understanding the impact and management of different ethnic backgrounds, customs and contemporary issues.
  • Demonstrate a commitment to Serco’s values and the rehabilitation process
  • Demonstrate a competent level of computer literacy and report writing
  • Proficient interpersonal and communications skills
  • Maintains high level of integrity and ethical behaviour

About Us

At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a diverse range of backgrounds.

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

Interested to be part of our brand new team?

If you are inspired to make a positive difference and would like to be part of this exciting new opportunity, click the Apply Now Button.

To find out more about us visit: https://serco.gr8people.com

Job Number: 600

Community / Marketing Title: Case Planning Officer

Location_formattedLocationLong: Grafton, New South Wales AU