Grafton Serco

Make a difference every day

The new state-of-the-art Clarence Correctional Centre outside of Grafton is due to open mid 2020. This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles.

Learn more about Clarence Correctional Centre and job opportunities below.

Real people, real jobs

Serco is an extraordinary company, making a positive difference to people's lives every day and will operate the new Clarence Correctional Centre.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world.

Available jobs

Click on the links below to apply.

Case Management Lead

Location: Grafton, New South Wales AU


Job Number: 594

External Description:

Job Summary

This is an exciting and rewarding career opportunity for a Case Management Lead. You will join Australia’s most innovative and largest correctional centre and have the opportunity to play a key position within the Serco team.

A rewarding career opportunity awaits you as a Case Management Lead with Serco. We celebrate diversity and are committed to recruiting and retaining a diverse workforce.

The Clarence Correctional Centre is due to open in mid-2020, with a 1700 bed facility, making it the largest and most state-of-the-art correctional centre in Australia. Serco Australia has a 20 year contract to operate and maintain the centre, creating the opportunity for long-term, rewarding and secure employment with exciting career prospects in one of Australia’s most spectacular coastal and country locations.

About you

You are looking for a new exciting career or may have experience in a correctional environment. You are motivated and ready to take the opportunity.  You will be working and creating a culture of openness, trust and transparency coupled with your focus on living and instilling our values, while promoting equality and removing barriers to diversity will ensure you succeed in this role. You also have strong communication skills and are respectful with a commitment and passion for the on-going rehabilitation working towards making a positive difference to the lives of the people in our care.

About the opportunity

As a Case Management Lead you will be responsible for maintaining high standards of case management practices for the effective supervision and rehabilitation of inmates with the view to reduce the likelihood of re-offendingA key component of your role will be promoting rehabilitation and reintegration of inmates and ensuring the safety and security of inmates and the community.

An integral part of your role will include coordinating all case planning, classification and placement boards as well development of all plans and recommendations relating to case management. Case Management Leaders will also provide recommendations to the Sentence Management unit in relation to budgetary requirements and manage the allocated budget.

To be successful in this role you will:

  • Hold relevant tertiary qualification in Criminology, Social Work, Social Sciences or relevant industry experience.
  • Certificate IV in Correctional Practice (Case Management) or to be completed within the first 12 months of employment.
  • Experience leading a team
  • Experience in classification and placement within a correctional environment
  • Experience and understanding of case management in a human service field
  • Experience in delivering end to end case management.
  • Exposure to Criminal Justice System or similar human services.
  • Demonstrate a commitment to Serco’s values and the rehabilitation process
  • Demonstrate a competent level of computer literacy and report writing
  • Proficient interpersonal and communications skills
  • Maintains high level of integrity and ethical behaviour

About Grafton

Located on the NSW Mid-North Coast, Grafton is approx. 6 hours’ drive from Sydney and 4 hours from Brisbane.

Set on the Clarence River, it is the main hub for the Clarence Valley with a rich natural beauty and is ideally located

if you prefer the hinterland or the ocean as your backdrop. With recent Pacific Highway upgrades, investment in

infrastructure, affordable housing and access to good schools and recreation options, it is the ideal location for your next career move with your family.

About Us

At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. Making a genuine difference in the lives of people and the communities we serve is challenging, but it’s also amongst the most satisfying and rewarding career paths you can choose.

Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds. We are looking for people to join Serco who share our desire to make a positive difference, have the confidence to work as part of a team, the insight to spot the opportunity to do things better, and importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Interested to be part of our brand new team?

Serco values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people help in ways that matter.

Serco seeks and celebrates diversity. We are committed to recruiting and retaining a diverse workforce. We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

If you are inspired to make a positive difference and can see yourself working as part of a team who value freedom to innovate and participate in the way we conduct our business please submit your cover letter and resume by clicking the 'Apply Now’ for this job icon.

To find out more about us visit https://serco.gr8people.com/

Job Number: 594

Community / Marketing Title: Case Management Lead

Location_formattedLocationLong: Grafton, New South Wales AU