Grafton Serco

Make a difference every day

The new state-of-the-art Clarence Correctional Centre outside of Grafton is due to open mid 2020. This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles.

Learn more about Clarence Correctional Centre and job opportunities below.

Real people, real jobs

Serco is an extraordinary company, making a positive difference to people's lives every day and will operate the new Clarence Correctional Centre.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world.

Available jobs

Click on the links below to apply.

Correctional Case Officer

Location: Brisbane, Queensland AU


Job Number: 555

External Description:

Job Summary

This is an exciting and rewarding career opportunity for Correctional Case Officers. As the first hires for the state-of-the-art Clarence Correctional Centre in Grafton, you’ll get the opportunity to use your skills and experience assisting with the pre-operational activities as we expand our workforce ready for commencing operations in July 2020.

A rewarding career opportunity awaits you as a Correctional Case Officer with Serco. You will join Australia’s most innovative and largest correctional centre and have the opportunity to play a key position within the Serco team.
The Clarence Correctional Centre is due to open in mid-2020, with a 1700 bed facility, making it the largest and most state-of-the-art correctional centre in Australia. Serco Australia has a 20 year contract to operate and maintain the centre, creating the opportunity for long-term, rewarding and secure employment with exciting career prospects in one of Australia’s most spectacular coastal and country locations.

About you

You are either experienced in a correctional environment or looking for a new exciting and rewarding career. You are motivated and ready to take the opportunity. You will be working and creating a culture of openness, trust and transparency coupled with your focus on living and instilling our values, while promoting equality and removing barriers to diversity will ensure you succeed in this role. You also have strong communication skills and are respectful with a commitment and passion for the on-going rehabilitation working towards making a positive difference to the lives of the people in our care.

About the opportunity

As a Correctional Case Officer, you will be responsible for the management, supervision, care, rehabilitation, reintegration and provision of services to the people in our care. A key component of your role will be to actively participate in supporting individuals throughout their sentence whilst monitoring and maintaining the security of the centre. Your position is a frontline role and is key to embedding Serco’s operating principles at the multi-functional correctional centre.

You will play an integral role in promoting rehabilitation and reintegration, ensuring the safety and security in the centre and the community, and provide a safe and respectful environment to everyone in the centre.

This role also offers the opportunity to join the Emergency Response Team (ERT) as an ERT Officer. ERT Officers who have successful passed the ERT Training Course are then certified to conduct specialist duties and responses in addition to their Correctional Case Officer role. You'll need excellent communication, interpersonal and people management skills. You'll be security focused, calm under pressure and physically fit enough to operate for extended periods using specialist ERT equipment.

You'll need to pass some additional initial testing to ensure you meet the required fitness standards for an ERT Officer before you can attend the ERT Training Course. If this specialisation is of interest to you, express your interest when submitting your application.

To be successful in this role you will

● Have similar experience within a correctional environment or looking for a new career
● Either hold your Certificate III Correctional Practice (CSC30115) or
● Eligible to obtain a Cert III Correctional Practice (CSC30115)
● Demonstrate a commitment to Serco’s values and the rehabilitation process
● Demonstrate a competent level of computer literacy and report writing
● Proficient interpersonal and communications skills
● Maintains high level of integrity and ethical behaviour

About Grafton

Located on the NSW Mid-North Coast, Grafton is approx. 6 hours’ drive from Sydney and 4 hours from Brisbane. Set on the Clarence River, it is the main hub for the Clarence Valley with a rich natural beauty and is ideally located if you prefer the hinterland or the ocean as your backdrop. With recent Pacific Highway upgrades and investment in infrastructure, and with affordable housing and access to good schools and recreation options, it is the ideal location for your next career move with your family.

About Us

At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal - to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds.

Interested to be part of our brand new team?

If you are inspired to make a positive difference and would like to be part of this exciting new opportunity, click the Apply Now Button.

Serco seeks and celebrates diversity. We are committed to recruiting and retaining a diverse workforce. We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

To find out more visit https://serco.gr8people.com/

Job Number: 555

Community / Marketing Title: Correctional Case Officer

Location_formattedLocationLong: Brisbane, Queensland AU