Grafton Serco

Make a difference every day

The new state-of-the-art Clarence Correctional Centre outside of Grafton is due to open mid 2020. This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles.

Learn more about Clarence Correctional Centre and job opportunities below.

Real people, real jobs

Serco is an extraordinary company, making a positive difference to people's lives every day and will operate the new Clarence Correctional Centre.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world.

Available jobs

Click on the links below to apply.

Aboriginal Correctional Case Officer Upskilling Program

Location: Grafton, New South Wales AU


Job Number: 552

External Description:

Job Summary

This is an exciting and rewarding career opportunity for Aboriginal Correctional Case Officers. You will join Australia’s most innovative and largest correctional centre and have the opportunity to play a key position within the Serco team.

A rewarding career opportunity awaits you as an Aboriginal Correctional Case Officer with Serco. We celebrate diversity and are committed to recruiting and retaining a diverse workforce.

The Clarence Correctional Centre is due to open in mid-2020, with a 1700 bed facility, making it the largest and most state-of-the-art correctional centre in Australia. Serco Australia has a 20 year contract to operate and maintain the centre, creating the opportunity for long-term, rewarding and secure employment with exciting career prospects in one of Australia’s most spectacular coastal and country locations.

About you

You are looking for are new exciting career or may have experience in a correctional environment. You are motivated and ready to take the opportunity and keen to work in a team that is focussed on creating a culture of openness, trust and equality. You also have strong communication skills and are respectful with a commitment and passion for the ongoing rehabilitation working towards making a positive difference to the lives of the people in our care.

Upskilling Program

The Correctional Case Officer Upskilling program has been created to support and upskill potential applicants who would like to consider a career with Serco as a Correctional Case Officer.
The program provides an opportunity for applicants to be assessed and be provided with an opportunity to further upskill in areas where they did not successfully meet the job requirements.
High-level support will be provided through your Job Active Provider in the areas identified as not meeting the minimum requirements to assist you developing your skills prior to being reassessed for the Correctional Case Officer position.

Program Eligibility – Registered Job Seekers

Anyone wishing to participate in the Upskilling Program will be subject to the following criteria:
Confirmation of Aboriginal & Torres Strait Islander heritage
Reside within Clarence Valley, Coffs Coast, North Coast and Northern Rivers region of NSW
Registered with a Job Active Provider*
*Job Active Providers – Nortec, Tursa Employment & Training (Tursa) and Enterprise & Training Company Ltd (ETC) located across the Clarence Valley, Coffs Coast, North Coast and Northern Rivers regions of NSW.

About the opportunity

As an Aboriginal Correctional Case Officer, you will be responsible for the management, supervision, care, rehabilitation, reintegration and provision of services to the people in our care. A key component of your role will be to actively participate in supporting individuals throughout their sentence whilst monitoring and maintaining the security of the centre.

You will play an integral role in promoting rehabilitation and reintegration, ensuring the safety and security in the centre and the community, and provide a safe and respectful environment to everyone in the centre.
This role also offers the opportunity to join the Emergency Response Team (ERT) as an ERT Officer. ERT Officers who have successful passed the ERT Training Course are then certified to conduct specialist duties and responses in addition to their Correctional Case Officer role. You'll need excellent communication, interpersonal and people management skills. You'll be security focused, calm under pressure and physically fit enough to operate for extended periods using specialist ERT equipment.
You'll need to pass some additional initial testing to ensure you meet the required fitness standards for an ERT Officer before you can attend the ERT Training Course. If this specialisation is of interest to you, express your interest when submitting your application.

To be successful in this role you will:

  • Have similar experience within a correctional environment or looking for a new career
  • Hold your Certificate III Correctional Practice (CSC30115) or the willingness and ability to gain this certification
  • Demonstrate a commitment to Serco’s values and the rehabilitation process
  • Demonstrate a competent level of computer literacy and report writing
  • Proficient interpersonal and communications skills
  • Maintains high level of integrity and ethical behaviour

Participation and or acceptance into the program does not automatically entitle job applicants/participants to an Offer of Employment and or Formal Job Offer. All applicants will be assessed in accordance with the recruitment standards and requirements to determine suitability for the role as a Correctional Case Officer.

About Us

At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal - to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a diverse range of backgrounds.

Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of Serco Asia Pacific Innovate Reconciliation Action Plan (RAP). This position has been identified for an Aboriginal Torres Strait Islander in accordance with the Anti-discrimination Act 1977 (NSW).

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

Interested to be part of our brand new team?

If you are inspired to make a positive difference and would like to be part of this exciting new opportunity, click the Apply Now Button.

To find out more about us visit https://serco.gr8people.com

Job Number: 552

Community / Marketing Title: Aboriginal Correctional Case Officer Upskilling Program

Location_formattedLocationLong: Grafton, New South Wales AU