Grafton Serco

Make a difference every day

The new state-of-the-art Clarence Correctional Centre outside of Grafton is due to open mid 2020. This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles.

Learn more about Clarence Correctional Centre and job opportunities below.

Real people, real jobs

Serco is an extraordinary company, making a positive difference to people's lives every day and will operate the new Clarence Correctional Centre.

At Serco, you'll be part of a team of more than 50,000 people delivering essential services on behalf of governments and organisations around the world.

Available jobs

Click on the links below to apply.

Aboriginal Correctional Case Officer

Location: Grafton, New South Wales AU


Job Number: 467

External Description:

Job Summary 

This is an exciting and rewarding career opportunity for Aboriginal Correctional Case Officers. You will join Australia’s most innovative and largest correctional centre and have the opportunity to play a key position within the Serco team.

A rewarding career opportunity awaits you as an Aboriginal Correctional Case Officer with Serco. We celebrate diversity and are committed to recruiting and retaining a diverse workforce.

The Clarence Correctional Centre is due to open in mid-2020, with a 1700 bed facility, making it the largest and most state-of-the-art correctional centre in Australia. Serco Australia has a 20 year contract to operate and maintain the centre, creating the opportunity for long-term, rewarding and secure employment with exciting career prospects in one of Australia’s most spectacular coastal and country locations.

About you

You are looking for are new exciting career or may have experience in a correctional environment. You are motivated and ready to take the opportunity and keen to work in a team that is focussed on creating a culture of openness, trust and equality.  You also have strong communication skills and are respectful with a commitment and passion for the on-going rehabilitation working towards making a positive difference to the lives of the people in our care.

About the opportunity 

As an Aboriginal Correctional Case Officer, you will be responsible for the management, supervision, care, rehabilitation, reintegration and provision of services to the people in our care.  A key component of your role will be to actively participate in supporting individuals throughout their sentence whilst monitoring and maintaining the security of the centre. 

You will play an integral role in promoting rehabilitation and reintegration, ensuring the safety and security in the centre and the community, and provide a safe and respectful environment to everyone in the centre.

This role also offers the opportunity to join the Emergency Response Team (ERT) as an ERT Officer.   ERT Officers who have successful passed the ERT Training Course are then certified to conduct specialist duties and responses in addition to their Correctional Case Officer role.   You'll need excellent communication, interpersonal and people management skills. You'll be security focused, calm under pressure and physically fit enough to operate for extended periods using specialist ERT equipment.

You'll need to pass some additional initial testing to ensure you meet the required fitness standards for an ERT Officer before you can attend the ERT Training Course.   If this specialisation is of interest to you, express your interest when submitting your application. 

To be successful in this role you will


  • Have similar experience within a correctional environment or looking for a new career
  • Hold your Certificate III Correctional Practice (CSC30115) or the willingness to gain this certification
  • Demonstrate a commitment to Serco’s values and the rehabilitation process
  • Demonstrate a competent level of computer literacy and report writing
  • Proficient interpersonal and communications skills
  • Maintains high level of integrity and ethical behaviour

The recruitment process

Serco use a series of assessments to ensure that the recruitment process gives you the most opportunity to demonstrate your suitability for the role you have applied for. You will be supported throughout the process by a dedicated Talent Advisor who will provide further guidance at each stage.

  • Language, Literacy and Numeracy Testing (online test)
  • Phone or video interview
  • Online emotional and behavioural testing
  • Assessment Centre consists of interviews, group activity which includes report writing and agility
  • Probity & compliance checks (consists of National History Check, Pre-employment assessment includes Drug and Alcohol test, reference checks, various probity documentation)

About Us 

At Serco, you’ll be part of a team of more than 50,000 people working across more than 20 countries worldwide. But no matter your role or where you’re based, we each share the same goal – to bring service to life to make a positive difference every day. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a diverse range of backgrounds.

Providing employment opportunities for Aboriginal and Torres Strait Islander people is an important part of Serco Asia Pacific Innovate Reconciliation Action Plan (RAP).  This position has been identified for an Aboriginal Torres Strait Islander in accordance with the Anti-discrimination Act 1977 (NSW).

We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

Interested to be part of our brand new team?

If you are inspired to make a positive difference and would like to be part of this exciting new opportunity, click the Apply Now Button.   

To find out more about us visit https://serco.gr8people.com/

Job Number: 467

Community / Marketing Title: Aboriginal Correctional Case Officer

Location_formattedLocationLong: Grafton, New South Wales AU