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Grafton Serco

Make a difference every day


The new state-of-the-art Clarence Correctional Centre outside of Grafton is due to open mid 2020. This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles.

Learn more about the Clarence Correctional Centre and job opportunities below.

Correctional Services

The role of correctional staff is multi-faceted, providing safe and secure custody to those entrusted into our care, protecting the community and reducing reoffending.

Corrections is fundamentally a people profession, transforming lives and the wider community, by not only the supervision of individuals but also through interpersonal contact, positive relationships, role modeling, mentorship and support of the behavioral change process toward a crime-free life.

A correctional environment demands the best, and our people come to us from a variety of cultures and backgrounds. What they will have in common is an ability to relate to people, exceptional communication and interpersonal skills, a commitment to supporting their colleagues, maintaining the highest level of integrity and the the knowledge that what they do will have a positive impact on their communities.

Correctional staff play an integral role in the care, supervision, rehabilitation and security of the centre.

Comprehensive training and preparation will empower correctional staff to perform correctional functions to a high level and manage risk through thorough risk assessment processes and systems.



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    Available Roles:

    • Correctional Case Officer
    • Correctional Supervisor
    • Dog Unit Correctional Case Officers & Supervisor

    Register Your Interest

    Recruitment Process

    If you would like to pursue a correctional career with Serco, you will go through the following recruitment journey, which will take approximately 12 weeks. To learn more about the process and frequently asked questions, click here.

    Correctional Case Officer Upskilling Program

    The Correctional Case Officer Upskilling program has been created to support and upskill potential applicants who would like to consider a career with Serco as a Correctional Case Officer.


    The program provides an opportunity for applicants to be assessed and be provided with an opportunity to further upskill in areas where they did not successfully meet the job requirements.


    High-level support will be provided through your Job Active Provider in the areas identified as not meeting the minimum requirements to
    assist you in developing your skills prior to being reassessed for the Correctional Case Officer position.


    To learn more and apply click here.

    Program Eligibility – Registered Job Seekers

    Anyone wishing to participate in the Upskilling Program will be subject to the following criteria:

    Aboriginal Correctional Case Officer Upskilling Program

    • Confirmation of Aboriginal & Torres Strait Islander heritage
    • Reside within Clarence Valley, North Coast, Coffs Coast and Northern Rivers regions
    • Registered with a Job Active Provider*

    Correctional Case Officer Upskilling Program

    • Reside within Clarence Valley, North Coast, Coffs Coast and Northern Rivers regions
    • Registered with a Job Active Provider*

    *Job Active Providers – Nortec, Tursa Employment & Training (Tursa) and Enterprise & Training Company Ltd (ETC) located across the Clarence Valley, North Coast, Coffs Coast and Northern Rivers regions of NSW.

    Why Serco?

    Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds – but each shares the goal of wanting to make a positive difference in the lives of others.

    Serco has been delivering essential public services in Australia for more than 30 years. As a prison operator, safety and security is always our first priority.

    The new Clarence Correctional Centre is our most recent contract, which will begin operations in 2020. Once completed, this 1,700-bed state-of-the-art facility will be the largest correctional centre in Australia.

    Our values of Trust, Care, Innovation and Pride underpin everything we do. Our people help in ways that matter.

    Clarence Correctional Centre is located just outside of Grafton. To learn more about moving to Grafton, click here.