Grafton Serco

Make a difference every day

The new state-of-the-art Clarence Correctional Centre outside of Grafton is due to open mid 2020.

This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles.

Learn more about the Clarence Correctional Centre and job opportunities below.

Real people, real jobs

Serco provides safe and secure prison management services across Australia and New Zealand that focus on reducing reoffending, through education, training, rehabilitation and reintegration programs. By reducing reoffending, we help to build safer communities.

Serco Australia has a 20 year contract to operate and maintain the Clarence Correctional Centre, creating the opportunity for long-term, rewarding and secure employment. This 1,700 bed facility will create 600 jobs for people to join Serco across a wide variety of job profiles including:

    Find out more:

    Correctional Services

    The role of correctional staff is multi-faceted, providing safe and secure custody to those entrusted into our care, protecting the community and reducing reoffending. Corrections is fundamentally a people profession, transforming lives and the wider community, by not only the supervision of individuals, but also through interpersonal contact, positive relationships, role modelling, mentorship and support of the behavioural change process toward a crime-free life.

    Rehabilitation and Reintegration

    The primary purpose of the Rehabilitation & Reintegration team is to provide a range of programs aimed at reducing reoffending and supporting the successful transition of inmates back into the community. The Rehabilitation & Reintegration team work closely with Correctional staff, Industries and Health Services on a day to day basis to ensure a holistic approach to supporting the best outcomes.

    Trades and Industries

    Serco will provide inmates with the opportunity to participate in meaningful work experiences in the Centre. These work experiences will be supported by training and formal qualifications to ensure inmates develop and improve their work skills, this will ultimately contribute to enhancing post-release employment prospects. The Industries team will use their own previous trade experience and qualifications to impart knowledge, supervise and upskill inmates.

    Facilities Management

    The Facilities Management team encompasses multiple disciplines to ensure the functionality, security, comfort, safety and efficiency of the Clarence Correctional Centre by integrating people, place, process and technology. The Facilities Management team has responsibilities for the day-to-day planned and unplanned maintenance of all buildings and areas.

    Security and Operations

    The purpose of the Security and Operations Unit is to provide accurate and timely intelligence products to the General Manager for the maintenance of security and good order, and to mitigate risks within the Centre. Security and Intelligence Officers perform a critical function and receive specialist training to provide the skills required to collect and analyse information in order to produce intelligence reports and information.

    Centre Services

    The Clarence Correctional Centre will require various administrative support roles to enable the Centre to operate efficiently. These roles are key to achieving our operating principles and help support visitation, intelligence, rehabilitation and security. Register your interest if you want to make a real difference, every day.


    Serco employs a diverse range of people, from all backgrounds with many different skills and experiences. All our people are connected by their commitment to bring service to life and a desire to make a difference every day.

    If you are inspired to make a positive difference and are interested in joining our team we are currently seeking expressions of interest and taking applications for the following positions:

    Aboriginal Correctional Case Officers

    Female Correctional Case Officers

    Aboriginal Correctional Case Officer Upskilling Program

    Correctional Case Officer Upskilling Program

    Providing employment opportunities for people from all backgrounds and cultures is an important part of Serco Asia Pacific as part of our Diversity and Inclusion Strategy 2018-2022 and our Asia Pacific Innovate Reconciliation Action Plan (RAP). Positions have been identified for Female Correctional Case Officers, Aboriginal Correctional Case Officers and Aboriginal Correctional Staff in accordance with the Anti-discrimination Act 1977 (NSW).

    We are committed to diversity and we encourage people from different backgrounds including Aboriginal and Torres Strait Islander people, culturally and linguistically diverse and people with disabilities to apply.

    Why Serco?

    Serco is a business where people and values matter. We have a strong public service ethos, and we employ people from a range of backgrounds – but each shares the goal of wanting to make a positive difference in the lives of others.

    Serco has been delivering essential public services in Australia for more than 30 years. As a prison operator, safety and security is always our first priority. The new Clarence Correctional Centre is our most recent contract, which will begin operations in 2020.

    Once completed, this 1,700 bed state-of-the-art facility will be the largest correctional centre in Australia.Our values of Trust, Care, Innovation and Pride underpin everything we do. Our people help in ways that matter.

    About Grafton?

    Located on the NSW Mid-North Coast, Grafton is approx. 6 hours’ drive from Sydney and 4 hours from Brisbane. Set on the Clarence River, it is the main hub for the Clarence Valley with a rich natural beauty and is ideally located if you prefer the hinterland or the ocean as your backdrop. With recent Pacific Highway upgrades, investment in infrastructure, affordable housing and access to good schools and recreation options, it is the ideal location for your next career move with your family.

    To learn more about moving to Grafton, click here.

    Legal Privacy Policy  I  Cookie Statement  I  Copyright  I  Accessibility